BBB Tips: Gutter cleaning

Fika Estella
Michelle Gleba

Clogged gutters can cause a variety of problems in rainy weather, such as major water damage to a home, and spring is an ideal time to clear them. While some homeowners opt to clean their own gutters, many others hire a professional company to handle their gutters — whether they need to be cleaned, covered, repaired or replaced.

Nationally, Better Business Bureau® (BBB®) received about 1,400 complaints last year about gutter contractors and gutter cleaning companies. Common complaints include dissatisfaction with the quality of work provided, contract issues, failure to complete the work, and refund policies.

A St. Louis man told BBB in February 2022 that he paid a $1,500 deposit to a gutter contractor for various work, only for them to never complete the agreed-upon project. The owner told the man he would refund the deposit, but never sent back the money and did not return the man’s calls or texts.

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